Our Policies
Please take the time to familiarize yourself with our policies; as these are the agreements we enter when you place an inquiry and/or order.
Allergen Statement
All products are produced in a home kitchen not inspected by a health department that may also process common food allergens. All treats are prepared in a facility near peanut, tree nut, dairy, and soy products. Please note, although we practice strict food safety and cross-contact prevention guidelines, J. Louise Buttercreamery, LLC cannot guarantee allergen-free products. Customers with severe allergies should use discretion when consuming products prepared in our kitchen. If you have dietary restrictions, please inquire about ingredient information and disclose any dietary needs within the Inquiry Form.
Cancellation, Change, & Return Policy
As all of our desserts are made to order, if you need to cancel or make changes, please do so at least 72 hours prior to your scheduled order date. No returns will be accepted.
To request changes or cancel your order, please text us at (312) 772-2376 and include your name and invoice number.
Failure to cancel within the required timeframe may require a $35 good-standing deposit to be paid prior to booking future orders.
If J. Louise Buttercreamery, LLC is unable to obtain required order details, approvals, or responses after reasonable communication attempts, the order may be considered abandoned and may be cancelled. Any applicable deposits will remain non-refundable.
Customers are expected to pick up orders at the agreed scheduled time. If pickup is delayed, products will be held for a reasonable timeframe when possible; however, product quality cannot be guaranteed beyond the scheduled pickup time.
If an order is not picked up and no communication is received, the order may be considered forfeited. Due to the custom and perishable nature of baked goods, refunds will not be issued.
Order Deposit Policy
A non-refundable $25 deposit is required to begin and secure any custom order. Orders are not considered confirmed until the deposit has been received.
Deposits should be submitted at the time of booking to reserve your requested date. If a deposit is not received, your requested order date and time slot will remain open to other customers.
The remaining balance is due on the day of pickup or delivery.
Orders placed or deposits submitted within 7 days of the scheduled date will be considered rush orders and will be subject to the applicable rush fee.
If the required deposit is not received within the agreed booking timeframe, the order may be cancelled by J. Louise Buttercreamery, LLC.
Deposits are applied toward the final order balance and are non-refundable due to time reserved, preparation planning, and supply purchasing.
Creative Design & Flavoring Control Policy
All orders are specially designed to meet our customers’ requests. If the customer chooses to provide J. Louise Buttercreamery, LLC creative design control, we will assume responsibility for design decisions. However, J. Louise Buttercreamery, LLC will not assume responsibility for creative flavoring control due to food allergies and other liability concerns.
Because all products are handcrafted and custom designed, slight variations in color, texture, design details, and decoration placement may occur. While J. Louise Buttercreamery, LLC makes every effort to match inspiration photos and design requests, exact replication cannot be guaranteed. By placing an order, customers acknowledge and accept these natural variations as part of custom, made-to-order baked goods.
J. Louise Buttercreamery, LLC is not responsible for damage or changes in product appearance or stability caused by environmental conditions after pickup or delivery. Buttercream and baked goods are sensitive to heat, humidity, sunlight, and handling. Customers are responsible for storing and transporting products according to provided care instructions.
Cupcake Policy
Due to the production process of our cupcakes, we allow one flavor for one dozen, two flavors for two dozen, and one flavor per two dozen cupcakes following, free of charge. Please note, this does not include marbling of flavors. If you would like to add a flavor or marbling this will result in an additional charge. Please see below for our flavor to dozen ratio that would not result in an additional fee.
1 dozen = 1 flavor,
2 - 4 dozen = 2 flavors,
5-6 dozen = 3 flavors,
7-8 dozen = 4 flavors,
9-10 dozen = 5 flavors,
and so on.
Fundraising Policy
To ensure a smooth and successful fundraiser, the following policy is in place:
• A minimum of 24 total boxes sold is required for each fundraiser to proceed. If the minimum requirement is not met, the fundraiser may be rescheduled or canceled.
• Each organization selects three cupcake flavors and three cookie flavors for their fundraiser menu.
• The fundraiser order deadline and pickup date will be communicated in advance for each event.
• Fundraisers run for a limited ordering period. Once the ordering window closes, orders cannot be modified or cancelled.
• Orders are prepared fresh and are typically scheduled for pickup approximately two weeks after the fundraiser order window closes.
• Customer pickup will take place between 2:00 PM – 4:00 PM CST on the scheduled pickup date.
• Any unclaimed orders may be picked up by the partnering organization from 4:00 PM – 5:00 PM CST.
• Orders not picked up by 5:00 PM may be forfeited without refund.
All items are made fresh to order and packaged for easy pickup.